Solving difficult and ambiguous problemsSolving difficult and ambiguous problems

This is a very popular module that is used with project teams, managers, leaders and as a stand alone set of workshops. The module shows people step-by-step how to make sense of uncertain and ambiguous situations and data, solve difficult problems and make decisions in times of uncertainty. 



"We have decided to train every project team in your methods"

"Without doubt the best course I have ever been on"

"Really practical and damn useful. Thank you"


Aim: The aim of this module is to equip people with the ability and skill to solve difficult and ambiguous problems, even under situations of duress and pressure.

Learning outcomes: By the end of this module participants will be able to:

  • Analyse the nature of the uncertainty, ambiguity or difficulty
  • Know the best strategies for each different type of uncertainty
  • Work out the actual problem and create a useful and useable problem definition statement
  • Use the problem solving process to construct solutions
  • Evaluate and decide which solutions to use
  • Know the difference between problem solving and decision making and exactly when to use which
  • Understand the effect of decision pipes
  • Use hypothesis testing principles and project experimentation
  • Know how emotions and bias effect problem solving
  • Regulate their emotions
  • Evaluate progress and remain flexible and understand pivot points and when and when not to flex

The nature of delivery/learning includes:

  • Workshops
  • Research briefings
  • Coaching
  • Problem solving groups
  • Community of Practice


We also do shorter briefings, executive briefings, micro-workshops, lunch-time sessions, and anything from 30 minutes to 1/2 a day sessions in this topic.

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